If MoneyGram money transfer, for some reason has not been received by the addressee, the sender will receive a refund. The greatest increases in AgentConnect allows MoneyGram agents to integrate the money transfer service with their internal security and training processes. MoneyGram offers an efficient, fast and secure way to send money around the world. Millions of families depend on MoneyGram to safely send money home or pay the bills. In March 2012, the company MoneyGram merged with the network of U.S. payment centers ZipZap.