The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. The company BSS together with the Company Coinstar Eurasia announced the establishment of a joint venture BSS Global. Coinstar Money Transfer System works via the Internet, as opposed to Western Union and MoneyGram, which for the money transfers information are using their own internal networks. Unclaimed for a year Coinstar money transfers are returned to the sender on request.