The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. The sender can also send free short text message, together with a remittance Coinstar Money Transfer. The receiver produces to the bank the original of identification card and Coinstar money transfer control number. Unclaimed for a year Coinstar money transfers are returned to the sender on request.