The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. Sale of insurance products in bank networks is possible due to the connecting of the insurance companies to the Integration processing system of Coinstar Money Transfer. Coinstar Money Transfer limits the time during which the recipient must take its money. As a rule, it is about 30-40 days. Transfer fee is paid by a person who carries out money transfer via Coinstar Money Transfer, and varies from country to country.