The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. E-payment service Coinstar E-Payment, a division of Coinstar Money Transfer, entered into an agreement with the companies offering prepaid cards for Facebook and MySpace, as well as for the popular massively multiplayer online games. Low-cost technologies have allowed Coinstar Money Transfer to lower the cost of transfers. Coinstar transfers cost in one and a half or two times cheaper than the Westren Union and MoneyGram. Sale of insurance products in bank networks is possible due to the connecting of the insurance companies to the Integration processing system of Coinstar Money Transfer. Coinstar Money Transfer limits the time during which the recipient must take its money. As a rule, it is about 30-40 days. Today "Coinstar Money Transfer" is recognized as the third system of remittances in the world in terms of network of agents and the number of participating countries. Services "Coinstar Money Transfer" are available in more than 10,000 representative offices in 80 countries at affordable prices. The term of the transfer in the system of Coinstar Money Transfer is 3 - 5 min. On June 1, 2007 the system "Travelex Money Transfer" has been changed its name to "Coinstar Money Transfer".