The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. The term of the transfer in the system of Coinstar Money Transfer is 3 - 5 min. On June 1, 2007 the system "Travelex Money Transfer" has been changed its name to "Coinstar Money Transfer". Client can add a remittance of Coinstar Money Transfer with a small message. This service provided free of charge by the system.