The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. Low-cost technologies have allowed Coinstar Money Transfer to lower the cost of transfers. The receiver produces to the bank the original of identification card and Coinstar money transfer control number. The benefits of transfers via Coinstar Money Transfer: currency of money transfer - USD, RUB and EUR. Sale of insurance products in bank networks is possible due to the connecting of the insurance companies to the Integration processing system of Coinstar Money Transfer. Coinstar Money Transfer system is similar to Western Union - and compares favorably by more advantageous prices and ease of processing of the transfer. The system "Coinstar Money Transfer" allows to transfer money in U.S. dollars and Euro in most countries of the world. Until June 1, 2007 the system of "Coinstar Money Transfer" was called "Travelex Money Transfer". Client can add a remittance of Coinstar Money Transfer with a small message. This service provided free of charge by the system. The benefits of remittances Coinstar Money Transfer: in case of return of the transfer, the commission is not returned to the sender.