The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. Low-cost technologies have allowed Coinstar Money Transfer to lower the cost of transfers. Coinstar transfers cost in one and a half or two times cheaper than the Westren Union and MoneyGram. Sale of insurance products in bank networks is possible due to the connecting of the insurance companies to the Integration processing system of Coinstar Money Transfer. Number of countries and service pointsof Coinstar Money Transfer is constantly increasing. To send /receive money individuals are able at all offices of Coinstar Money Transfer worldwide. Coinstar Money Transfer limits the time during which the recipient must take its money. As a rule, it is about 30-40 days. Services "Coinstar Money Transfer" are available in more than 10,000 representative offices in 80 countries at affordable prices. Until June 1, 2007 the system of "Coinstar Money Transfer" was called "Travelex Money Transfer".