The Bank accepts and reviews complaints from customers regarding the services of Coinstar Money Transfer system in an expeditious manner, and on the complaints received in writing, informs the applicant about the decision in accordance with existing regulations. The receiver produces to the bank the original of identification card and Coinstar money transfer control number. Coinstar Money Transfer System works via the Internet, as opposed to Western Union and MoneyGram, which for the money transfers information are using their own internal networks. Sale of insurance products in bank networks is possible due to the connecting of the insurance companies to the Integration processing system of Coinstar Money Transfer. Number of countries and service pointsof Coinstar Money Transfer is constantly increasing. The benefits of remittances Coinstar Money Transfer: the recipient does not incur any expenses. Until June 1, 2007 the system of "Coinstar Money Transfer" was called "Travelex Money Transfer".